By virtue of Royal Legislative Decree 1/2007, of November 16 and Law 3/2014, GBTC Finance has a shipping service that it subcontracts to the international courier company Mensajeros Crono.
The deadline for acceptance, processing and preparation of shipments is 24 hours (established timeframe to give the customer margin for cancellation). The delivery time for packages nationwide is 48-72 hours (chrono couriers, subcontracted company)
CANCELLATION OF ORDERS
By virtue of Royal Legislative Decree 1/2007, of November 16 and Law 3/2014, the cancellation of an order after completing the purchase is possible and without any charge if it is made within 2 hours. To make a cancellation, you must contact either by mail to the address [email protected] or by phone to the number 93 627 22 78 within 2 hours of placing the order. Once the 2 hours have elapsed, if the order had already been sent by GBTC Finance, it will not be possible to cancel. To return the order, you will have to do so once received and following the return conditions mentioned.
RETURN AND REFUND
By virtue of Royal Legislative Decree 1/2007, of November 16 and Law 3/2014, the deadline for making returns from the date of receipt of the order is 10 business days or 14 calendar days. Once GBTC Finance has received the returned item, it will check that it is still in perfect condition and will make a refund of the full amount by bank transfer or cash within 48 hours after checking and validating the status of the product. If you made the purchase with Bitcoin, the refund cannot be made through the same payment method, but it will be refunded by cash or bank transfer. For hygiene and safety reasons, in no case are returns of masks or any type of cold wallet accepted.
BUYER SAFETY AND PROTECTION
GBTC Finance guarantees the preservation of the privacy, integrity and confidentiality of the information derived from the online purchase processes. GBTC Finance has protection systems designed to guarantee user safety as well as a card payment gateway located on the bank server; SSL certificates aimed at guaranteeing the authentication, confidentiality and integrity of the data transmitted over the Internet by means of the TLS (Transport Layer Security) protocol, to achieve this, the browser will encrypt this data; strong passwords; Backups; Using Cloudflare as a distributed server network, Cloudflare acts as an intermediary between the client and the server, using systems called reverse proxies to create mirror copies and caches of websites. This allows the copies to be distributed and accessible quickly and safely to customers .; use of GoogleCloud servers that offer protection of data, applications and infrastructures so that customers are not exposed to fraudulent activities, SPAM or abuse. Google Cloud data storage, computing and networking services provide encryption of data at rest, in transit and in use, and the advanced security tools it incorporates to comply with relevant regulations and maintain data confidentiality.